Terms & Conditions

Bookings

• All prices include GST and are subject to change without notice.
• Payment must be made upon arrival. Eftpos is available.
• Deposit must be paid of 1 nights tariff and must be received within 7 days of making a reservation to confirm a booking. Failure to make a deposit will result in a cancellation of that booking.
• Management reserve the right to refuse & modify bookings.
• Group bookings are accepted. Please note: group bookings are not accepted with excessive amounts of people.

Confirmation of peak bookings is 4 weeks (30 days) prior to the booking. Once confirmed you are committed to that booking with full payment required within 14 days of arriving. Changes and reduced days may incur a fee.

• Check in is 2pm for cabins and from 11.00am for camping. Check out for both is 10.00am
• All cabins/accommodation is STRICTLY NO SMOKING.
• NO pets accepted at all in cabins/accommodation.
• cabins are self-contained and MUST be left clean tidy, dishes done, and rubbish removed.

Failure to do so will incur a cleaning charge of $25.00 charged to your credit card given as
security.

NO CHECK INS AFTER 6.00PM UNLESS BY PRIOR ARRANGEMENT. MUST NOTIFY US.

• Peak rates and minimum bookings apply to peak periods.
• Cabin and sites are based on 2 persons with additional persons at extra cost per night.
• Site prices are based on 1 tent/camper/caravan with 2 persons staying. (6 to any 1 site)
• PEAK PERIOD’s include school holidays, Easter, Christmas, New Years, long weekends and Festival/Events that may occur in the area.

Cancellation Policy

Cancellation fee is $30.00 and will automatically be charged to your credit card or deducted from your reservation deposit along with these conditions.

• No refund for early departure. (guests and extras included)
• We do not issue refunds for parts of booking not redeemed or due to bad weather.
• No refunds for no shows. Management reserve the right to cancel any bookings at their discretion.
• All PEAK bookings cancelled prior 14 days will result in loss of 1 st nights holding deposit, any further payments made will be refunded.
• Less than 14 days from arrival will result in loss of full booking amount.
• Failure to notify of cancellations will result in your booking cancelled without refund of any paid deposits.
• Transferring deposits in NON-PEAK times only may be transferred to a booking if you are moving dates within 7 – 10 days of arrival. After this time a cancellation fee of $30 will apply.
• Your holding deposit for PEAK periods is non refundable and cannot be transferred to any future bookings and/or to another person’s booking.
• Peak period cancellations WILL NOT have preference to rebook sites or cabins for the following year. (once peak event has passed may you attempt to rebook.)

Pets

• Pets are allowed on the powered and non-powered sites only in OFF PEAK times.
• Whilst we do not charge for pets, we do have strict rules to abide by.
• Pets must be declared upon arrival at Eildon Pondage Holiday Park.
• Pets must be on lead at all times, no excuses, (being asked to leave may cause offence.)
• Pets NOT permitted with ANY cabin bookings (if pets found within your cabin you will be asked to leave, and no refund will be given (a $100 cleaning and sanitizing charge will be issued.)
• Pets must not be left unattended at any time.
• No PETS AT PEAK TIMES (registered annuals with pets only are excluded from this)
• Pets must always be picked up after.

Fires

• Current standard fire regulations apply at all times. (along with common sense!).
• Fires are permitted at campsites. (if using own drum it MUST be off the ground)
• Fire are permitted at cabins (conditions apply)
• Fire Drums can be hired for $10 for the duration of your stay. (Includes pick up of ash)
• Wood is available for $15 per bag.
• DO NOT PUT ASH IN BINS