Terms and Conditions

Bookings

• All prices include GST and are subject to change without notice.
• Payment must be made upon arrival. Eftpos is available.
• Deposit must be paid of 1 nights tariff and must be received within 7 days of making a reservation to confirm a booking. Failure to make a deposit will result in a cancellation of that booking.
• Management reserve the right to refuse and modify bookings.
• Group bookings are accepted. Please note: group bookings are not accepted with excessive amounts of people.

Confirmation of peak bookings is 4 weeks (30 days) prior to arrival. Once confirmed you are committed to that booking with full payment required within 14 days of arriving. Changes and reduced days may incur a fee.

• Check-in is 2:00 pm. Check-out is 10:00 am.
• All cabins/accommodation is STRICTLY NO SMOKING.
• NO pets accepted at all in cabins/accommodation.
• Cabins are self-contained and MUST be left clean tidy, dishes done, and rubbish removed. Failure to do so, will result in a cleaning fee.

 PLEASE NOTIFY US IF YOU INTEND ON ARRIVING AFTER 6 PM. .

• Peak rates and minimum bookings apply to peak periods.
• Cabins and sites are based on 2 persons with additional persons at extra cost per night.
• Site prices are based on 1 tent/camper/caravan with 2 persons staying (6 to any 1 site).
• PEAK PERIOD’s include school holidays, Easter, Christmas, New Years, long weekends and Festival/Events that may occur in the area.
• 1 Vehicle Per Camp Site/Cabin Booking (unless management allow more).

Cancellation Policy

Please note the following:

• No Refund for early departure (Guests and Extras included).
• No Refunds for no shows. Management reserve the right to cancel any bookings at their discretion.
• All PEAK bookings cancelled prior to 21 days of arrival will result in loss of 1st nights deposit, any further payment made may be refunded – less than 14 days from arrival will result in loss of full booking amount.
• All PEAK period cancellations WILL NOT have preference to re-book sites or cabins for the following year.
• OFF PEAK bookings cancelled prior to 14 days of arrival will result in a $30.00 cancellation fee, any further payment made may be refunded – less than 14 days from arrival will result in loss of 1st nights deposit.
• Transferring booking dates is at Manager’s discretion.  And may incur a $30.00 admin charge.

Pets

• Whilst we do not charge for pets, we do have strict rules to abide by.
• Pets must be declared when making a booking at Eildon Pondage Holiday Park.
• Pets must be on lead at all times, no excuses (being asked to leave may cause offence).
• Pets NOT permitted with ANY cabin bookings (if pets found within your cabin you will be asked to leave, and no refund will be given (a $150 cleaning and sanitising charge will be issued).
• Pets NOT permitted in ALL amenity blocks or the Camp Kitchen.
• Pets must not be left unattended at any time.
• PETS are not permitted at all during peak times eg: Christmas / New Years, Easter,  school holidays, long weekends, local events etc (registered annuals with pets only are excluded from this).
• Pets must always be picked up after.
• Guests who do not declare pets will be asked to leave the park. No refund will be given.

Fires

• Current standard fire regulations apply at all times (along with common sense!).
• Fires are permitted at campsites (No BYO Drum)
• NO fires are to be lit on the ground at any time.
• Fire are permitted at cabins (conditions apply).
• Fire drums can be hired for $10 for the duration of your stay (includes pick up of ash).
• Wood and kindle is available from Reception.
• DO NOT PUT ASH IN BINS OR GARDENS.
• Fires are to be extinguished at the end of the night by pouring a bucket of water and must be completely out before going to bed.

Generators

• Generators and chainsaws are not permitted on park grounds.